Event Software offers the high quality technical support options you need. All of our products are sold with one year of free maintenance included and support. Whether it’s getting a quick answer to a technical question or hands-on help with your system, we have the solution you need.
Releases & Updates – We are constantly improving FASTbook. Periodically, we release a new version or release with enhancements based on feedback from our customers. The new features we add reflect the changing needs and increasing complexity of facilities and their task of scheduling events. Minor updates can happen a few times a year, while major upgrades are generally every few years. This helps us keep up to date with new technologies while preventing you from having to upgrade too often.
For a list of the latest updates and what has changed check out our blog, http://www.eventsoft.com/blog
- ‘Ask a Tech’ – If you have a question about the software, but don’t need an immediate answer, send us an email at firstname.lastname@example.org and we will send a written response to you upon receiving it. Our average response time weekdays 8:30 to 5:00 MST. 10 minutes, and average resolution time 30 minutes during high volume this could take up to 24 hours. If you need an immediate resolution, please call instead.
- Phone Support – Our regular business hours are from 8:30 AM to 5:00 PM MST(Arizona). Call 480-517-9990. Whether you’re having a problem or just have a “how to” question, we’re here to help.
Our Customers needs determine our implementation schedule for product enhancement. At Event Software we take great pride in listening to and responding to our customers current and future needs. We generally respond to our customers’ enhancement requests within 5 business days. Every enhancement request is considered on its individual merit and we try to incorporate ideas into our product that we all agree can be useful for everyone.
This section provides you with updates, manuals and utilities to help you run, not only our software, but your computer as well. If you need assistance with anything on this page, please, call or email us. If you were looking to download the free trial of FASTbook click here.
Event Software Manuals
FASTbook 5.0 User Manual
We have the latest manual online so that if there are any enhancements made to FASTbook 5.0, you can download the latest version which should include instructions on the new sections.
There are also Help files available. These are files that can be opened with a help viewer and allow you to search per section, like regular help screens. For Existing FASTbook5.0 users who want to update their existing help files, you can save the files directly into your fbwin50\doc directory.
FASTbook Online User Manual
The latest FASTbook Online manual is availible which contains updates on new functions and installation procedures.
If you would like to backup you data for archiving or transmital you can use data compression utilities such as WinZIP. The latest version of WinZIP, a valuable compression utility, can be downloaded at:
Most of our user manuals are stored in Adobe Acrobat Reader format and you will need the reader installed to read them. The free Adobe Acrobat Reader can be downloaded at:
If you need to install or reinstall the Borland Database Engine (BDE) please download this file:
BDEInstall.exe [6.5 MB].
We also have the latest and tested Firebird database engine available. You will need to uninstall your old Firebird server before you can install the latest engine.
Firebird SQL 1.5 [3.7 MB].
In addition, we have Firebird’s ODBC driver.
Firebird ODBC 2.0.3 32bit [1 MB]