Event Software offers
the highest quality technical support options you need. All of our products
are sold with one year of free maintenance included. Whether it's getting
a quick answer to a technical question or hands-on help with your system,
we have the solution you need.
New Releases - We are constantly improving FASTbook. Two to three
times a year we offer a new release with enhancements based on feedback
from our customers. The new features we add reflect the changing needs
and increasing complexity of facilities and their task of scheduling
Phone Support - Our regular business hours are from 7:30 AM
to 5:00 PM MST(Arizona). Call 480-517-9990. Whether you're having
a problem or just have a "how to" question, we're here
Response Time - Our average response time weekdays 7:30 to 5:00
MST. 10 minutes, and average resolution time 30 minutes
'Ask a Tech'- if you have a question to ask a tech, but don't need
an immediate answer, use our online
form and we promise to have a written response to you within 24 hours.
Client Page - Clients can enter here to get information on our
latest software releases and keep up with the latest happenings at Event
Our Customers needs determine our implementation schedule for product
enhancement. At Event Software we take great pride in listening to and
responding to our Customers current and future needs. We generally respond
to our customers' enhancement requests within 5 business days. Even though
each enhancement request is considered on its individual merits, arenas
and convention centers represent the largest segment of our Customer base
and are given priority service.
Virtual Network Computing (VNC)
Have you ever had trouble communicating
with your technical support person and thought if he could just see
my screen, he would understand? Now he can see your screen. Call and
ask us about setting up VNC with us. VNC is a remote connectivity option
(developed by AT&T Laboratories) that allows us to view your FASTbook
Users desktop from our location. We can also use another form of remote
connectivity if you prefer.
We recommend VNC for training and technical support. VNC increases our
technical support and customer service staff effectiveness by allowing
us to see directly in real?time what is happening on your machine. VNC
works over the Internet and can be accessed from virtually anywhere
by any type of computer. Once you have installed VNC you can grant our
technical access to the desktop of your computer to watch or fine tune
your application. NOTE: In some cases (though not all) you may need
to contact your Network Administrator to configure the Internet firewall
to open up the VNC access ports.
Release updates for existing products
are made available at no additional charge as new features are added
as part of product support and maintenance. Release updates can be downloaded
from the Event Software Web-site as customer needs dictate with 2 to
4 product release updates occurring annually.
Product Version Upgrades occur every 12 to 18 months and include Beta
testing with a select subset of customers who want to implement enhanced
functionality ahead of announced delivery dates.