Event Software - Technical Support

Event Software offers the highest quality technical support options you need. All of our products are sold with one year of free maintenance included. Whether it's getting a quick answer to a technical question or hands-on help with your system, we have the solution you need.

New Releases - We are constantly improving FASTbook. Two to three times a year we offer a new release with enhancements based on feedback from our customers. The new features we add reflect the changing needs and increasing complexity of facilities and their task of scheduling events.
Phone Support - Our regular business hours are from 7:30 AM to 5:00 PM MST(Arizona). Call 480-517-9990. Whether you're having a problem or just have a "how to" question, we're here to help.
Response Time - Our average response time weekdays 7:30 to 5:00 MST. 10 minutes, and average resolution time 30 minutes
'Ask a Tech'- if you have a question to ask a tech, but don't need an immediate answer, use our online form and we promise to have a written response to you within 24 hours.
Client Page - Clients can enter here to get information on our latest software releases and keep up with the latest happenings at Event Software.

Enhancement Process
Our Customers needs determine our implementation schedule for product enhancement. At Event Software we take great pride in listening to and responding to our Customers current and future needs. We generally respond to our customers' enhancement requests within 5 business days. Even though each enhancement request is considered on its individual merits, arenas and convention centers represent the largest segment of our Customer base and are given priority service.

Virtual Network Computing (VNC)
Have you ever had trouble communicating with your technical support person and thought if he could just see my screen, he would understand? Now he can see your screen. Call and ask us about setting up VNC with us. VNC is a remote connectivity option (developed by AT&T Laboratories) that allows us to view your FASTbook Users desktop from our location. We can also use another form of remote connectivity if you prefer.

We recommend VNC for training and technical support. VNC increases our technical support and customer service staff effectiveness by allowing us to see directly in real?time what is happening on your machine. VNC works over the Internet and can be accessed from virtually anywhere by any type of computer. Once you have installed VNC you can grant our technical access to the desktop of your computer to watch or fine tune your application. NOTE: In some cases (though not all) you may need to contact your Network Administrator to configure the Internet firewall to open up the VNC access ports.

Release Management
Release updates for existing products are made available at no additional charge as new features are added as part of product support and maintenance. Release updates can be downloaded from the Event Software Web-site as customer needs dictate with 2 to 4 product release updates occurring annually.

Product Version Upgrades occur every 12 to 18 months and include Beta testing with a select subset of customers who want to implement enhanced functionality ahead of announced delivery dates.